Remote Customer Service Representative

Job Summary

Seeking a full-time Remote Customer Service Representative who will manage inbound calls for child support inquiries, providing exceptional service and one-call resolutions while working from home.

Key responsibilities

• Answer incoming calls promptly and accurately document customer requests and concerns
• Provide clear and complete information based on a thorough understanding of program requirements
• Maintain up-to-date knowledge through training and assist customers with their inquiries effectively

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Proficient computer skills, including knowledge of Microsoft 365 and AVAYA phone systems
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes