Remote Customer Service Representative

Job Summary

Joining a supportive team, the full-time Remote Customer Service Representative will manage inbound calls related to child support services, ensuring one-call resolutions while maintaining accurate documentation and knowledge of program requirements.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions to customer inquiries
• Document requests, status changes, and complaints accurately in the system
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check