Remote Customer Service Representative

Job Summary

Providing exceptional support for child support customers, the full-time Remote Customer Service Representative will manage inbound calls, deliver one-call resolutions, and maintain accurate documentation while working in a positive, employee-friendly culture.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support protocols through ongoing training

Required qualifications

• High School diploma or GED
• One year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to sit for long periods of time