Remote Customer Service Representative

Job Summary

Providing exceptional customer service in a full-time remote role, the Customer Service Representative II will manage inbound calls for child support inquiries, ensuring timely responses and one-call resolutions while maintaining accurate documentation.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications

• High School diploma or GED
• 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check