Remote Customer Service Representative

Job Summary

Working remotely as a full-time Customer Service Representative, the candidate will provide exceptional support to child support customers through inbound calls, ensuring one-call resolution and accurate documentation of requests.

Key responsibilities

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Maintain up-to-date knowledge of support processes and accurately document customer interactions
• Utilize computer programs effectively to assist customers and navigate call center systems

Required qualifications

• High School diploma or GED
• At least 1 year of customer service or call center experience
• Ability to pass a background check
• Basic understanding of call center environments and quality monitoring processes
• Capacity to sit for long periods during work hours