Remote Customer Service Representative

Job Summary

Joining a dynamic team, the full-time Remote Customer Service Representative will provide exceptional support to child support customers, managing inbound calls and ensuring one-call resolutions while maintaining accurate documentation.

Key responsibilities:

• Answer inbound calls promptly and provide one-call resolutions by understanding customer concerns
• Document requests, status changes, complaints, and grievances accurately
• Maintain up-to-date knowledge of support protocols through ongoing training

Required qualifications:

• High School diploma or GED
• 1 year of Customer Service or Call Center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including Microsoft 365 and AVAYA phone systems
• Ability to pass a background check and sit for long periods