Remote Customer Service Representative

Job Summary

Joining a dynamic team, the full-time Remote Customer Service Representative will manage a high volume of inbound calls, assist customers with inquiries about payments and transactions, and maintain knowledge of company programs while working from home.

Key responsibilities

• Efficiently handle a large volume of inbound calls in a fast-paced environment
• Provide accurate information regarding cardholder accounts and assist with transaction inquiries
• Support team operations and maintain compliance with regulations while communicating empathetically with customers

Required qualifications

• Must be at least 18 years old with a High School Diploma or equivalent
• Minimum of 6 months of customer service, call center, or dispatch experience
• Completion of a mandatory 3-week training program with a required average quiz score of 80% or higher
• Must reside in Puerto Rico with legal authorization to work in the U.S
• Ability to pass background checks, credit checks, and security fingerprinting