Remote Customer Service Representative

Job Summary

Providing exceptional support in a remote environment, the full-time Customer Service Representative will manage inbound calls for child support inquiries, ensuring timely and accurate resolutions while maintaining comprehensive documentation.

Key responsibilities:

• Answer inbound calls promptly and provide one-call resolutions to customer inquiries
• Document requests, status changes, and grievances accurately in the system
• Maintain up-to-date knowledge of support processes through ongoing training

Required qualifications:

• High School diploma or GED
• Minimum of 1 year of customer service or call center experience
• Basic understanding of call center environments and quality monitoring processes
• Proficient computer skills, including familiarity with Microsoft 365 and AVAYA phone systems
• Ability to sit for extended periods while managing calls