Remote Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls regarding promotions, troubleshoot registration issues, and resolve billing inquiries while working from home.

Key responsibilities

• Deliver world-class customer service by responding to inbound calls and resolving customer concerns with empathy and efficiency
• Process orders, update customer accounts, and maintain accurate records in internal systems
• Effectively multitask between handling customer inquiries and navigating multiple systems

Required qualifications

• Minimum of 1 year of customer service or sales experience, with at least 6 months in a virtual call center setting
• Ability to manage up to 40 incoming calls per day while seated for extended periods
• Must have a GED or High School Diploma and be legally permitted to work in the United States
• Exceptional communication and active listening skills, with a strong work ethic and effective time management
• Must pass a background screening and reside in an eligible state (Alabama, Georgia, North Carolina, South Carolina, or Texas)