Remote Customer Service Representative

Job Summary

Providing exceptional support to a network of agents, the full-time Remote Customer Service Representative will manage a high volume of inbound calls and chats, assist with customer inquiries, and produce necessary documentation while working within the Pacific Time Zone.

Key responsibilities

• Handles a high volume of inbound phone calls and chats, resolving customer issues promptly
• Provides the highest level of customer service while remaining professional and polite
• Produces certificates, policies, endorsements, and other related items to meet clients' needs

Required qualifications

• High school diploma or equivalent required
• Prior customer service experience preferred, especially in a call center environment
• Post-secondary education preferred
• Experience in an office or customer-focused environment preferred
• Strong computer and data entry skills, with proficiency in Microsoft Office applications