Remote Customer Service Representative

Job Summary

Answering incoming calls from Providers, Members, and Health Plans, the part-time Remote Customer Service Representative will assist with benefit information and problem resolution while maintaining a professional demeanor and utilizing proprietary systems for accurate record-keeping.

Key responsibilities

• Receives and responds to incoming telephone calls in a professional and timely manner
• Utilizes proprietary systems to look up caller information and provide accurate responses
• Attends weekly meetings to discuss departmental issues and foster teamwork

Required qualifications

• High School Diploma or GED certificate required
• 1 year of customer service experience, preferably in an inbound call center
• Basic computer skills and ability to navigate multiple systems during interactions
• Strong verbal communication skills
• Ability to manage time effectively and meet key job accountabilities