Remote Customer Service Representative

Job Summary

Providing exceptional patient support, the full-time Remote Customer Service Representative will manage incoming billing inquiries, assist with patient registration and scheduling, and ensure accurate documentation while working in a collaborative environment.

Key responsibilities

• Serve as the first point of contact for incoming billing customer service calls
• Answer high-volume incoming communications and return phone messages within 24 hours
• Utilize resources to troubleshoot and resolve patient issues while maintaining accurate patient account information

Required qualifications

• High School graduate or equivalent
• Knowledge of health plan benefits and eligibility verification
• Ability to read, interpret, and explain Explanation of Benefits (EOBs) and patient responsibilities
• Education in medical billing or medical billing certification preferred
• Experience with Mod Med/EMA practice management system is a plus