Remote Customer Service Representative
Job Summary
To support a growing team, the part-time Remote Customer Service Representative will utilize ServiceTitan to manage inbound and outbound calls, schedule appointments, and resolve customer inquiries during evenings and weekends.
Key responsibilities
- Handle inbound and outbound calls with professionalism and empathy
- Use ServiceTitan to schedule appointments and document customer interactions
- Achieve a booking conversation rate of 90% or above while maintaining high-quality customer service
Required qualifications
- 2+ years of customer service or call center experience, preferably in trades or service industries
- Direct experience with ServiceTitan is required
- High school diploma or equivalent
- Tech-savvy and comfortable using tools like Slack, Trello, and Dialpad
- Ability to thrive in a fast-paced, remote-first environment
Complete Job Description
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