Remote Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will answer incoming communications, troubleshoot consumer product issues, and provide support while ensuring compliance with service levels for various prestigious brands.

Key responsibilities

• Answer incoming phone calls, texts, and chats while documenting interactions in the CRM system
• Troubleshoot consumer product issues and provide appropriate solutions and follow-ups
• Handle quality complaints and adverse events in accordance with Standard Operating Procedures

Required qualifications

• Strong interpersonal and relationship management skills
• Proficiency in navigating multiple computer systems and software, including CRM platforms
• Ability to maintain professionalism in stressful situations
• Experience in active listening and effective communication
• Demonstrated empathy and patience when interacting with consumers