Remote Customer Service Representative

Job Summary

Seeking a dedicated and empathetic Remote Customer Service Representative, this full-time position will manage inbound and outbound communications via phone, email, and chat, while delivering exceptional service to members and providers in the healthcare sector.

Key responsibilities

• Engage with providers and members through various communication channels, addressing inquiries with empathy and accuracy
• Document interactions and resolutions in the CRM system, providing insights for process improvement
• Collaborate with team members to ensure effective support and meet established performance metrics

Required qualifications

• High school diploma or GED required
• 1-2 years of customer service experience, preferably in healthcare
• Strong organizational skills and ability to multitask across multiple systems
• Demonstrated ability to actively listen and respond to concerns with compassion