Remote Customer Service Representative
Job Summary
Handling inbound call traffic, the full-time Remote Customer Service Representative will provide scheduling support and resolutions for internal and external customers, managing approximately 100-150 calls daily while ensuring exceptional customer service and one-call resolutions.
Key responsibilities:
- Manage inbound calls related to appointment scheduling, confirmations, and inquiries
- Make decisions to dispatch technicians for on-site service as required
- Utilize customer service skills to navigate complex scenarios and achieve customer satisfaction
Required qualifications:
- High School diploma or GED
- Ability to type at least 45 words per minute
- Proficiency in Microsoft Office
- Strong problem-solving and decision-making abilities
- General technical knowledge
Complete Job Description
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