Remote Customer Service Representative

Job Summary

Supporting Veterans remotely, the full-time Inbound Call Center Representative will assist callers with inquiries, provide solutions, and document interactions while working from home.

Key responsibilities

• Answer incoming calls from Veterans and healthcare providers, providing professional and friendly assistance
• Research information and resolve inquiries in real time, ensuring exceptional customer experience
• Document call details accurately within multiple systems and collaborate with teammates to improve service delivery

Required qualifications

• U.S. Citizenship with two forms of valid identification
• Ability to obtain and maintain a VA government background investigation
• Excellent customer service and communication skills
• Strong problem-solving abilities and ability to work independently
• Dependability and self-motivation while working remotely