Remote Customer Service Representative
Job Summary
To support a growing online-based company, the Remote Customer Service Representative will assist customers by answering inquiries via phone, email, and chat while working from home in a permanent position.
Key responsibilities:
- Answer customer questions and inquiries promptly through various communication channels
- Understand and adhere to company policies and guidelines while addressing customer needs
- Communicate customer issues effectively to management for resolution
Required qualifications:
- Strong typing skills with a minimum of 50 WPM
- Experience with Zendesk is a plus
- Ability to maintain a customer-focused approach
- Access to a desktop or laptop (2021 or newer) and necessary equipment for remote work
- Capability to create a distraction-free and noise-free dedicated workspace
Complete Job Description
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