Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will serve as a liaison between customers and the laboratory, addressing inquiries, resolving issues, and maintaining accurate records while adhering to service standards.

Key responsibilities

• Act as a liaison between customers and LabCorp, ensuring accurate communication and resolution of inquiries
• Maintain understanding of lab operations and resolve routine requests using internal systems
• Support initiatives to improve customer satisfaction and performance while meeting productivity and quality standards

Required qualifications

• High school diploma or GED equivalent
• 2 or more years' experience in a customer service role
• 1 or more years' experience working in a contact center/call center environment
• Reliable internet with a minimum download speed of 50 Mbps
• 1+ years' experience with software such as Microsoft Office, Verint, or Salesforce