Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Support Representative will act as a liaison between customers and the laboratory, resolving inquiries, maintaining accurate records, and ensuring a high level of customer satisfaction.

Key responsibilities

• Resolve routine customer requests and communicate effectively with internal and external stakeholders
• Research and address complex inquiries while maintaining compliance with HIPAA regulations
• Support initiatives to enhance customer satisfaction and improve overall service performance

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software applications such as Microsoft Office and CRM systems