Remote Customer Service Representative
Job Summary
Detail-oriented and professional, the part-time Remote Customer Service Representative will coordinate vehicle release and pickup by communicating with body shops, vehicle owners, and insurance companies while ensuring accurate updates to vehicle files in a fast-paced remote environment.
Key responsibilities
- Reach out to body shops to confirm vehicle pick-up details and obtain release authorization
- Assist vehicle owners with necessary releases and transport arrangements, including 3-way calls if needed
- Maintain accurate notes in the system and meet daily performance goals, including making 65-70+ calls and processing 30+ live lots daily
Required qualifications
- Minimum of one year of office support experience in a customer service role
- High school diploma or GED
- Typing speed of 45 WPM and familiarity with basic 10-key
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- A professional virtual appearance with a quiet, distraction-free workspace
Complete Job Description
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