Remote Customer Service Representative

Job Summary

Providing exceptional support to customers, the full-time Remote Customer Service Representative will serve as the primary point of contact for utility service inquiries, guiding customers through solutions while maintaining a thorough understanding of products and services.

Key responsibilities:

• Complete a virtual paid training program and assist customers with utility service inquiries, including billing and payment assistance
• Resolve customer complaints and document interactions accurately across all platforms
• Collaborate with other departments to address complex issues and strive to exceed customer satisfaction goals

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to maintain engagement on calls with minimal distractions
• Proficiency in operating multiple computer windows and tabs simultaneously
• Dependable attendance to meet customer needs