Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will act as a liaison between customers and the lab, resolving inquiries, maintaining records, and ensuring a high level of customer satisfaction.

Key responsibilities

• Serve as a point of contact for customers and patients, addressing their needs and inquiries
• Utilize internal systems to resolve routine requests and troubleshoot basic technical issues
• Maintain accurate records and CRM data while adhering to HIPAA compliance standards

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Proficiency with software such as Microsoft Office and CRM systems
• Reliable internet connection with a minimum download speed of 50 Mbps