Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will act as a liaison between customers and the lab, resolving inquiries, maintaining records, and ensuring a high level of customer satisfaction while adhering to productivity and quality standards.

Key responsibilities:

• Act as a liaison between LabCorp, customers, and patients, addressing inquiries and providing solutions
• Research and resolve complex inquiries using internal systems while maintaining accurate records in compliance with HIPAA
• Identify root causes of issues and support initiatives aimed at improving customer satisfaction and performance

Required qualifications:

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience working in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software applications such as Microsoft Office and CRM systems