Remote Customer Service Representative

Job Summary

Working remotely on a full-time basis, the Customer Service Representative will act as a liaison between customers and patients, resolving inquiries, maintaining lab operations knowledge, and ensuring high-quality service standards.

Key responsibilities

• Resolve routine customer requests and inquiries using internal systems
• Communicate professionally with internal and external customers to clarify needs and provide solutions
• Maintain accurate records and CRM data in compliance with HIPAA regulations

Required qualifications

• High school diploma or GED equivalent
• 2 or more years of experience in a customer service role
• 1 or more years of experience in a contact center or call center environment
• Reliable internet connection with a minimum download speed of 50 Mbps
• Experience with software such as Microsoft Office and CRM systems