Remote Customer Service Representative
Job Summary
Providing exceptional customer support, the full-time Remote Customer Service Representative will manage inbound calls related to shipping, returns, warranties, and refunds while working from home in Florida, Georgia, Ohio, Tennessee, or Texas.
Key responsibilities:
- Handle inbound customer inquiries using a desktop application, ensuring high levels of customer satisfaction
- Assist with various customer service tasks, including tracking packages and processing returns or refunds
- Participate in ongoing training and adapt to peak times requiring overtime support
Required qualifications:
- Previous customer service experience is preferred
- Proficiency with Windows-based desktop systems and internet navigation
- Automotive knowledge or at least 2 years of experience in the automotive field is preferred
- High-speed internet connection (minimum 25mb plan) is required
- ASE Certifications are preferred
Complete Job Description
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