Remote Customer Service Representative

Job Summary

Conducting outbound calls and managing customer interactions, the full-time Remote Customer Service Representative will document transactions, ensure compliance with regulations, and safeguard sensitive information while working from home.

Key responsibilities

• Conduct outbound calls and campaigns as directed
• Document all customer transactions accurately in the host system
• Adhere to scheduled shifts for optimal phone coverage and compliance with regulatory guidelines

Required qualifications

• High School diploma or GED
• 1 year of call center experience
• Six months of healthcare claims experience
• Basic mathematical skills and intermediate typing skills
• Ability to read and interpret business correspondence and procedure manuals