Remote Customer Service Representative

Job Summary

Conducting outbound calls and managing customer interactions, the full-time Remote Customer Service Representative will document transactions, ensure compliance with regulatory guidelines, and safeguard sensitive information while working in a flexible remote environment.

Key responsibilities

• Conduct outbound calls and campaigns as directed
• Document all customer transactions accurately in the host system
• Adhere to scheduled shifts to maintain optimal phone coverage

Required qualifications

• High School diploma or GED
• 1 year of call center experience
• Six months of healthcare claims experience
• Ability to read and interpret business correspondence and procedure manuals
• Basic mathematical and intermediate typing skills