Remote Customer Service Representative

Job Summary

Dedicated and empathetic professionals will find a remote opportunity as a Customer Service Representative, responsible for managing inbound and outbound communications, addressing inquiries, and ensuring compliance with healthcare regulations while delivering exceptional service to members and providers.

Key responsibilities

• Engage with providers and members through various communication platforms, addressing inquiries with empathy and accuracy
• Document interactions and resolutions in the CRM, providing insights for process improvement
• Meet or exceed established KPIs, including call quality and customer satisfaction metrics

Required qualifications

• High school diploma/GED required
• 1-2 years of customer service experience, preferably in healthcare
• Strong organizational skills and ability to actively listen and respond to concerns with clarity
• Ability to multitask and navigate multiple systems simultaneously