Remote Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Remote Customer Service Representative will provide exceptional support by answering inbound calls, responding to customer inquiries via multiple channels, and resolving complaints to ensure customer satisfaction.
Key Responsibilities:
- Answer inbound telephone calls and deliver excellent customer support
- Respond to customer questions and comments via telephone, email, Live Chat, and SMS
- Research and resolve complaints to ensure customer retention and satisfaction
Required Qualifications:
- Experience with Microsoft Word and Excel
- Typing speed of 50+ words per minute
- 1+ years in Customer Service, help desk, or call center experience preferred
- Knowledge of apparel construction and various fashion categories
- Ability to work autonomously in a virtual environment with reliable internet speed of 50 Mbps or greater
Complete Job Description
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