Remote Customer Service Representative
Job Summary
Handling maintenance, collection, and liquidation activities for an assigned portfolio, the full-time Remote Customer Service Representative will manage customer inquiries, analyze payment histories, and communicate account statuses while working from home.
Key responsibilities
- Review customer contracts and advise on account statuses, including open and closed accounts
- Assist customers with payment processing, extensions, and deferrals while maintaining accurate records of interactions
- Analyze accounts to recommend appropriate solutions and ensure a high level of customer satisfaction
Required qualifications
- High school diploma or equivalent
- Experience in customer service
- Familiarity with Microsoft Office tools
- Ability to perform manual calculations comfortably
- Strong multitasking skills and a productive work environment
Complete Job Description
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