Remote Customer Service Representative

Job Summary

Detail-oriented and positive, the full-time Associate Customer Service Representative will manage customer communications across multiple channels, resolving inquiries and providing product knowledge while working remotely.

Key Responsibilities

• Resolve general consumer issues and questions through various communication channels
• Manage customer interactions on at least two platforms, such as phone and chat
• Ensure timely resolutions by triaging and escalating issues to appropriate team members

Required Qualifications

• High School Diploma or equivalent; Bachelor's Degree preferred
• Two years of customer service experience strongly preferred
• Experience with a ticketing system or CRM system
• Remote working experience preferred
• Sales, Supplement, Health, or Nutrition work experience is a plus