Remote Customer Service Representative

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 02, 2019

This job expires in 9 days

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A technology company is searching for a person to fill their position for a Remote Customer Service Representative.

Core Responsibilities of this position include:

  • Managing large numbers of customer questions and complaints
  • Processing orders, preparing correspondence and fulfilling customer needs
  • Escalating complaints across multiple communication channels

Qualifications Include:

  • Familiarity with CRM systems and practices
  • Ability to provide innovative solutions to customer conflicts
  • Strong phone handling and active listening skills
  • Ability to retain deep product and service knowledge
  • Basic understanding of commonly used concepts, practices, and procedures within the publishing field