Job Summary

A technology company is searching for a person to fill their position for a Remote Customer Service Representative.

Core Responsibilities of this position include:

• Managing large numbers of customer questions and complaints
• Processing orders, preparing correspondence and fulfilling customer needs
• Escalating complaints across multiple communication channels

Qualifications Include:

• Familiarity with CRM systems and practices
• Ability to provide innovative solutions to customer conflicts
• Strong phone handling and active listening skills
• Ability to retain deep product and service knowledge
• Basic understanding of commonly used concepts, practices, and procedures within the publishing field