Job Summary
A workforce solutions and staffing agency is seeking a Remote Customer Service Representative.
Must be able to:
- Listen to callers concerns
- Walk caller through troubleshooting steps via phone/email
- Document required information through our client ticket management application
Position Requirements Include:
- Ability to work successfully with customers to provide problem resolution
- Strong telephone etiquette
- Strong problem solving skills
- Strong verbal and written communication
- Ability to document problem resolution and other materials
- Proficiency in MS Office Applications