Job is Expired
Location: Arizona, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming
Compensation: To Be Discussed
Staff Reviewed: Fri, Jun 25, 2021
Job Summary
A healthcare and retail pharmacy company needs applicants for an opening for a Remote Customer Service Representative.
Individual must be able to fulfill the following responsibilities:
- Be the face of the company
- Engage, consult and educate members and providers based upon the caller's unique needs
Position Requirements Include:
- Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors
- Triages resulting rework to appropriate staff
- Documents and tracks contacts with members, providers and plan sponsors
- Guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines
- High School or GED equivalent
