Job Summary
A home warranty and services company has an open position for a Remote Customer Service Representative II and Authorizer in Montgomery.
Must be able to:
- Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.
- Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.
- Provides any necessary follow-up.
Position Requirements Include:
- High school diploma or GED; and/or 1-3 years of customer service experience and/or training, or equivalent combination of education and experience
- Knowledge of contract coverage, including systems and appliances
- Knowledge of business unit policies and procedures
- Customer service and conflict resolution
- Computer skills (Microsoft Word, Excel, Outlook)
- Attention to detail
