Job Summary

A home warranty and services company needs applicants for an opening for a Remote Customer Service Representative II and Warranty Authorizer in Brighton.

Candidates will be responsible for the following:

• Interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliance and other home systems
• Working across departments and utilize multiple resources to effectively resolve inquiries for our customers
• Approving initial diagnosis of issues reported by customers Authorizing repair (or replacement) of systems or appliances covered by the plan

Qualifications Include:

• High school diploma or GED
• Prior customer service or related experience is preferable
• Solid computer skills including having worked with Microsoft Office products
• Ability to effectively interpret home warranty plans, contract coverage, etc
• Ability to solve problems and explain solutions
• Ability to de-escalate upset or frustrated customers