Remote Customer Service Representative II and Warranty Authorizer in Brighton

Location: Michigan

Compensation: To Be Discussed

Staff Reviewed: Tue, Aug 24, 2021

This job expires in: 5 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Management

Job Summary

A home warranty and services company needs applicants for an opening for a Remote Customer Service Representative II and Warranty Authorizer in Brighton.

Candidates will be responsible for the following:

  • Interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliance and other home systems
  • Working across departments and utilize multiple resources to effectively resolve inquiries for our customers
  • Approving initial diagnosis of issues reported by customers Authorizing repair (or replacement) of systems or appliances covered by the plan

Qualifications Include:

  • High school diploma or GED
  • Prior customer service or related experience is preferable
  • Solid computer skills including having worked with Microsoft Office products
  • Ability to effectively interpret home warranty plans, contract coverage, etc
  • Ability to solve problems and explain solutions
  • Ability to de-escalate upset or frustrated customers

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