Job Summary

A staffing agency is filling a position for a Remote Customer Service Representative in Des Moines.

Core Responsibilities of this position include:

• Managing inbound and outbound customer calls in a timely manner
• Identifying customers' needs and wants
• Researching every issue and provide solutions to them

Applicants must meet the following qualifications:

• Previous experience in a customer support role
• Track your own work on a daily basis and compare to benchmarks
• Strong phone and verbal communication skills
• Excellent listener
• Adaptable to different personality types
• Familiarity with CRM technology