Remote Customer Service Representative in Indianapolis

Job Summary

A building materials company needs applicants for an opening for a Remote Customer Service Representative in Indianapolis.

Core Responsibilities of this position include:

• Answering incoming calls, emails, faxes & other inquiries according to department standards & providing appropriate & timely response
• Processing orders, product returns, and credits for multiple brands with a high level of speed and accuracy
• Effectively communicating with internal and external customers, including service agents, sales representatives, and management

Required Skills:

• A high school diploma or equivalent is minimally required
• Prior customer service experience is required
• Promotes a "customer first" mentality
• Proficiency in computer skills, including Microsoft Word, Excel, Access, Outlook or Lotus Notes, as well as working with databases
• Possesses a positive, upbeat attitude
• Demonstrates strong communications skills - listening, verbal, and written