Remote Customer Service Representative in Jackson

Job ID: Available for Members

Location: Mississippi

Compensation: To Be Discussed

Staff Reviewed: Thu, Jul 11, 2019

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employment Status: Seasonal

Employer Type: Employer

Career Level: Experienced

Job Summary

A pharmacy benefits manager is filling a position for a Remote Customer Service Representative in Jackson.

Must be able to:

  • Receive incoming calls from members, pharmacies, and doctor’s offices
  • Investigate and resolve member inquiries in a timely manner or escalate
  • Navigate modern technologies such as extracting and researching data

Position Requirements Include:

  • High School Diploma or GED is required
  • 1 year of customer service experience
  • Must be eligible to work in the United States
  • Strong PC skills with ability to navigate multiple software systems
  • Strong communication skills with focus on professional demeanor and empathy
  • All other requirements necessary for this position