Remote Customer Service Representative in Lawrence

Location: Massachusetts

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 07, 2021

This job expires in: 23 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A company that provides outsourced contact center solutions is filling a position for a Remote Customer Service Representative in Lawrence.

Core Responsibilities Include:

  • Coordinating claims electronically and via telephone
  • Handling eligibility inquiries and all lines of business
  • Meeting established goals for call center metrics

Applicants must meet the following qualifications:

  • High school diploma or equivalent
  • Demonstrated success in customer service work via phone, email, chat, or in person
  • Excellent organizational, written, and oral communication skills
  • Customer service oriented
  • Computer proficiency
  • Ability to navigate between multiple computer screens/programs while talking with the customer

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