Job Summary
A company that provides outsourced contact center solutions is filling a position for a Remote Customer Service Representative in Lawrence.
Core Responsibilities Include:
- Coordinating claims electronically and via telephone
- Handling eligibility inquiries and all lines of business
- Meeting established goals for call center metrics
Applicants must meet the following qualifications:
- High school diploma or equivalent
- Demonstrated success in customer service work via phone, email, chat, or in person
- Excellent organizational, written, and oral communication skills
- Customer service oriented
- Computer proficiency
- Ability to navigate between multiple computer screens/programs while talking with the customer
