Job Summary
A transportation company needs applicants for an opening for a Remote Customer Service Representative in Memphis.
Individual must be able to fulfill the following responsibilities:
- Locate and interpret complex information from a number of databases
- Handle incoming calls, efficiently resolving a variety of customer service inquiries
- Maintain a courteous and pleasant demeanor while speaking with external and internal customers
Must meet the following requirements for consideration:
- Ability to complete I-9 work authorization paperwork in person
- Must currently live in Memphis, TN, or the immediate surrounding area
- Minimum 2 years of customer service experience focused on resolving customer concerns
- Experience in a performance-based or metric-driven environment
- Work-related experience working on a personal computer (PC)
- Experience navigating through multiple computer systems and screens
- Ability to participate and complete mandatory training for 6 weeks, M-F, 9-5:30pm CST
