Job Summary
A security and home automation company has an open position for a Remote Customer Service Retention Representative in Jacksonville.
Candidates will be responsible for the following:
- Maintaining the Loyalty database through accurate and timely input
- Applying strong analytical skills to identify loyalty opportunities, trends and potential training issues
- Retaining the customer based on value and not always price
Must meet the following requirements for consideration:
- Must have five (5) years of customer service experience in a customer contact environment
- High school diploma, or equivalent
- Must have a minimum of two (2) years of ADT experience with basic knowledge of CMC/ASC/NSC computer applications
- Must have performed successfully as an ADT CMC, ASC or NSC Specialist
- Strong knowledge of ASC, CMC, NSC, SSO and NDC policies
