Remote Customer Service Retention Representative in Jacksonville

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Sat, Nov 14, 2020

This job expires in 13 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A security and home automation company has an open position for a Remote Customer Service Retention Representative in Jacksonville.

Candidates will be responsible for the following:

  • Maintaining the Loyalty database through accurate and timely input
  • Applying strong analytical skills to identify loyalty opportunities, trends and potential training issues
  • Retaining the customer based on value and not always price

Must meet the following requirements for consideration:

  • Must have five (5) years of customer service experience in a customer contact environment
  • High school diploma, or equivalent
  • Must have a minimum of two (2) years of ADT experience with basic knowledge of CMC/ASC/NSC computer applications
  • Must have performed successfully as an ADT CMC, ASC or NSC Specialist
  • Strong knowledge of ASC, CMC, NSC, SSO and NDC policies