Remote Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I to work remotely in a call center environment.

Key Responsibilities

• Process inbound calls regarding account questions, product information, and customer requests
• De-escalate customer issues and follow through to resolution while maintaining service levels
• Assist customers with digital banking services across various devices and maintain knowledge of banking products

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Ability to work independently and manage time effectively in a fast-paced environment
• Proficiency in using personal computers and knowledge of Android and Apple products