Remote Customer Service Specialist

Job Summary

A company is looking for an Outbound Customer Service Representative (Remote).

Key Responsibilities

• Manage the Coverage Kanban to ensure timely coverage of assigned hearings
• Provide onboarding and training for attorneys, including online resources and FAQs
• Maintain communication with clients regarding hearing statuses and address customer service inquiries

Required Qualifications

• Experience in team building
• Prior experience in phone sales, instruction, or coordination is helpful but not required
• Legal experience or education is beneficial but not required
• Proficiency in English is essential
• Must reflect a professional demeanor on the telephone