Remote Customer Service Specialist

Job Summary

A company is looking for a Remote Customer Service Specialist - Employee Benefit Administration.

Key Responsibilities

• Serve as the first point of contact for employee inquiries related to benefits, 401K plans, and payroll matters
• Identify and troubleshoot employee concerns, providing efficient solutions or escalating complex issues
• Maintain detailed records of all interactions, inquiries, and resolutions in the CRM system

Required Qualifications

• High school diploma or equivalent is required
• Proven experience in a customer service or call center role, preferably with a focus on employee benefits or payroll inquiries
• Familiarity with benefits administration platforms and payroll systems is highly desirable
• Availability to work flexible shifts based on call center needs
• Demonstrated commitment to delivering outstanding customer experiences