Remote Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist II in the Customer Service Center.

Key Responsibilities

• Process inbound calls and resolve customer inquiries regarding bank products and services
• De-escalate customer situations and assist with digital banking services across various devices
• Maintain knowledge of banking products and adhere to service metrics and compliance regulations

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Experience with Android and Apple products and bank-supported web browsers preferred