Remote Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist I in the Customer Service Center.

Key Responsibilities

• Handle inbound calls regarding account questions, product information, and customer requests
• Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction
• Attend meetings for ongoing development and adhere to agent metric standards

Required Qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience; banking or financial institution experience preferred
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, as well as supported web browsers and operating systems