Remote Customer Service Specialist

Job Summary

A company is looking for a Retail Customer Service Expert - Remote.

Key Responsibilities

• Provide customer support via telephone and/or Internet for inquiries and basic support issues
• Process a high volume of customer inquiries and troubleshoot problems, escalating when necessary
• Track and document support requests while ensuring accurate customer information entry

Required Qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 21 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems