Remote Customer Service Specialist

Job Summary

Managing inbound and outbound communications, the full-time Remote Customer Service Specialist will serve as a primary point of contact for clients, efficiently resolving inquiries to ensure a seamless customer experience.

Key responsibilities

• Handle and respond to customer inquiries with professionalism and care
• Resolve issues on the first call through proactive communication and active listening
• Track call-related information for auditing and reporting purposes while providing feedback on call issues

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems